Get payments with
Omnium and Klarna in-store
Have you experienced that the customer wants to add or change products in an order? Or change to expedited shipping? Or that the payment expires because the products got delayed from your supplier?
Then you now have the opportunity to start a new payment from within Omnium, both for physical and online orders.
When an order is paid, it is often difficult for customer service to make changes to it. This is because it is already paid by the customer in the online store.
The customer may want to increase the quantity of an item (without having to pay double shipping). Maybe the item is out of stock and customer service wants to give the customer a more expensive alternative. Today, this is usually solved by canceling the order, and then encouraging the customer to place the order again.
If the order is paid cash or by card, it will not be an option to increase the amount because of the PoS-system or payment provider. With Omnium and Klarna in-store this becomes very simple:
1. Change the order
Replace items, increase quantity, add products, or other changes.
2. Create new payment
Choose the customer's e-mail or telephone number, and Omnium transfers order information and balance to Klarna, which in turn sends e-mail or SMS with a link to the customer.
3. The customer pays
The customer follows the link and completes the payment in the clear checkout.
4. Customer service gets confirmation
Omnium shows the status during the payment and will confirm the amount when the customer has paid. The order is yet again 100% paid, and will be handled as normal.
You can also use the in-store for payment in the physical store, an event, or when the customer is on the phone with customer service.
Contact us for more information and demo of the solution!