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The Omnichannel Order Management SystemA single SAAS platform bridging the gapsto allow the omnichannel experience -
True OmnichannelWe believe in a true omnichannel experienceBrowse, reserve, buy or returnproducts across any channel -
Omnium OMSBridging the gaps to provide true omnichannel
Omnium enables retailers to deliver an omnichannel experience to their customers. With an ease-of-use SAAS solution we help businesses connect the dots between systems such as ERP, CRM, POS, PIM and e-commerce. No expensive integrations, one place to handle all your orders (both online and offline), instant updated inventory and a lot more.
Click and Collect
Out-of-the-box features for buy online - pick up in store. Ready to use with your e-commerce solutions.
Integrations
Ready-to-use integrations with e-commerce, ERP, CRM, Payment, Shipping.
Inventory
Provide real-time inventory to your e-commerce solution, POS system or customer service department.
Order management
Update order status, handle returns, register shipping or payment. All in one solution.
Customer Focus
BYGGMAKKER
Byggmakker is one of the leading operators in the building and home improvement trade in Norway. It offers a network of 72 stores covering the entire country and a very strong B2B expertise. For phase one of the project we have integrated Episerver (e-commerce), EG (POS) and Boostcom (customer loyalty) to Omnium, giving Byggmakker one platform for handling all orders from all channels. This will also make the management of BOPIS (Buy Online Pickup In Store) easier for the stores and customers can find all their receipts, both online and from physical stores, on Byggmakker's website.
What is an OMS and why did we make one?
After spending many years digitizing retailers and businesses, we realized that there is a big gap between what retailers needed and what the leading software companies could offer
Back in 2015 our CEO held a presentation to the leading retailers in Norway, and no one in the audience felt they were offering an omnichannel experience to their customers. How could that be? Well, there are many reasons for this, but some significant similarities were:
Data connectivity
ERP, CRM, POS, E-commerce, PIM etc. do not speak together.
E-commerce platforms
Even modern e-commerce platforms do not provide good solutions for handling orders.
Integrations
Who is responsible for the various integrations, and who is responsible when one of the systems are upgraded? This is a money drain to look out for.
Franchise stores
Retailers with franchisees often meet concerned store owners afraid of loosing revenue to online channels.
Inventory
The lack of live updated inventory for all stores and warehouses.
So we created Omnium, a single SAAS platform connecting the dots and bridging the gaps to the omnichannel experience.
We Provide True Omnichannel
With omnium OMS
Click and Collect
Let your customers find, reserve or buy your products online, and pick up in their nearest store.
Ship from store
Buy online, and get the order shipped from one of the physical stores.
Ship to store
Buy online when product is in stock in another store, and have it delivered to his closest.
My page
Let your e-commerce site fetch all customer data from the Omnichannel OMS. View receipts from POS, register claims, or request personal data.
What is Omnichannel?
Most retailers communicate and sell through many different channels, like physical stores, printed material, e-commerce systems and through mobile apps. That is called multichannel communication. A challenge with multiple channels is to make the communication coherent across all the channels. Overcoming that challenge is taking you to the next level: Omnichannel. Omnichannel implies absolute integration between your underlying systems, and Omnium OMS is the hub connecting them.
The Perfect Customer Journey
See how Omnium OMS will improve your customer journey in every step in every channel.
What if you could keep in touch with a customer that visited you in one of your physical stores? What if you knew your customers preferences already the first time he walks into your store? What if you could provide an existing customer relevant product recommendations when he returns to your site? Omnium OMS solves all these issues.
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Awareness
Browsing for information
Your customer gets interested
Make sure the user sees the most relevant information. Give product recommendation to your visitors, hot products right now, and more. OMS is keeping track of all your customers carts, wish lists, order history, etc, and knows your customers preferences. Higher relevance means higher sales.
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Interest
Personal help
Never lose the customer when he walks out
Seeking personal information in a physical store, your store assistant can help the customer find what he needs. But what if the customer is not ready to buy yet? An OMS will let you create a cart or a wish list that the customer can take home. Send reminders for abandoned offers, to increase sales.
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Selecting products
Building the cart
The customer alters the cart at home
Let the customer continue on a cart from the physical store. All carts and wish lists from all channels are available from the OMS. The customer can add or remove items from the cart.
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Evaluation
Customer Service
When the store is closed
Online chat, on the phone, or through e-mail. The customer reaches out to get help finding the right products. Customer service have access to the cart, and the offer he has been given in the physical store through the OMS. The can add more products, or remove products the customer does not want.
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Decision
Placing the order
In any channel
When the customer has decided on what to buy, the order will be placed, and sent to the OMS. No matter if you have an e-commerce platform that will create the orders, or if they are placed in the PoS-system in the physical store, all orders will be available in the OMS.
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Payment
Handle payments
In any channel
Pay an offer from a physical store online, or pay an online order when picking up in store. The OMS will make sure the payment is registered and handled.
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Returns
Handle returns
The customer can change his mind
Returns have a high cost. Make sure the customer can return an online order in the physical store, or register request for sending back a product not needed. The OMS can deliver the receipt through the e-commerce solution.
Omnium OMS is developed with a cloud-first architecture in .Net Core and hosted in Microsoft Azure to provide a reliable, scalable and secure service. Combined with the power of Elasticsearch and the reliability of Azure Service Bus, our solution handles complex data analytics, comprehensive reporting, swift data flows and scales to handle huge amounts of data.
Per Magne Skuseth, CTO
The omnichannel experience
Your customers don´t care about channels. No matter how they address you, they expect the same price, the same products the same service, and the same information - on your website, on your customer service call center, your physical stores or in your mobile app.
Our vision is that any organization could combine all the services needed for the omnichannel experience through one simple SaaS solution. Simple, easy and affordable.