Omnium helps you optimize your order flow to provide customers with a unified shopping experience.
Most retailers sell products through multiple channels, such as physical stores, print, e-commerce systems and various mobile apps. This is called multichannel communication. A challenge with multiple channels is to make the communication consistent across all the channels. Overcoming that challenge will take you to the next level—Omnichannel. Omnichannel incorporates full integration between your underlying systems, and Omnium is the hub that connects them.
Omnium connects the dots between your underlying systems and provides you with a greater overview with fewer integration points. In addition to an open API, our standardized connector framework ensures that new integrations can be made with ease.
Unified Shopping Experience
Omnium makes sure that your company appears coherent to your customers, whether they are shopping online, in a physical store or over the phone with customer service. Omnium offers one place to collect and manage all your orders, with all customer data accessible and available in real-time. This gives customer service the ability to quickly gain insights about the customer and their order information.
- Synchronized order information
- Live updates from shopping cart
- Optimized order flow