Byggmakker - Click and Collect

Click & Collect is an excellent way of driving business to your stores. It makes it easy and convenient for customers to browse your products with inventory and pricing, reserve the products they want and picking them up at the store of their choice. Studies shows that so many as 30 percent of all Click & Collect customers do additional purchases when picking up the reservation for an average value of $40.

The Omnium Order Management System is driving Click & Collect for the Byggmakker chain and all its stores. The OMS makes the workflow easy and convenient both for the customers and the store employees:
 

  1. The customer reserves products online and selects in what store store he wants to pick them up.
     

  2. Reservation confirmation is automatically sent (e-mail / SMS) to the customer and the store.
     

  3. Store employee use pick-list to find the products.
     

  4. Store employee changes order status.
     

  5. Notification is automatically sent to the customer with all relevant information like opening hours, pick-up point, address, how long the products are reserved and so on.

Byggmakker is one of the leading operators in the building and home improvement trade in Norway with more than 60 stores utilizing the Omnium Order Management System to offer a standout experience to their customers. Approximately half of the stores are owned by Byggmakker and the other half operates under the retailer business model.

What does Omnium solve for Byggmakker

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Order integration

Click and Collect

Store information

Customer projects

Notifications

Customer information

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Why customers love click and collect

 

Five reasons customers love click and collect

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Why offer click and collect

Five reasons retailers should offer click and collect

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